The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.
Matching Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
$43,923; Not specified; Yes
Skills & Requirements
Must-have
support and maintain technology equipment
respond to and complete IT service tickets
install, configure, and update operating systems
transport and deploy IT hardware
function as tier-2 support resource
Nice-to-have
strong customer service skills
strong communication skills
ability to analyze computer system problems
ability to read technical literature
Key Requirements
Bachelor's degree in computer science or related field plus two years experience
Technical training in computer science plus five years experience
At least two years supporting Windows and Mac computers
Experience installing and configuring Operating Systems using Endpoint management software
Experience with networking essentials, operating systems, audio/video systems
Basic understanding of the TCP/IP model
Work Rights
Proof of legal authority to work in the United States