Service Desk Agent

Accenture

Fully remote
Service desk expertise
Incident and outage resolution
Production system availability
Ensure production systems are available and operating according to defined service level agreements

Job Summary

  • Ensure production systems are available and operating according to defined service level agreements.
  • Drive incident and outage resolution and maintain clear communication throughout the process.
  • Join us in a welcoming environment where your growth and contributions will be valued and encouraged.

Matching Summary

Ensure production systems are available and operating according to defined service level agreements.

Skills & Requirements

Must-have

  • Service Desk expertise
  • Incident and outage resolution
  • Production system availability
  • IT Technical skills on Win 10, Win 11, MS office o365
  • IT Troubleshooting skills on Win 10, Win 11, MS office o365
  • Remote connection tools experience
  • English advanced level C1

Nice-to-have

  • Beginner proficiency in customer service
  • Intermediate proficiency in communication skills
  • Beginner proficiency in problem solving
  • Intermediate proficiency in time management
  • Beginner proficiency in technical troubleshooting
  • Good attitude
  • Self management
  • Collaborative
  • Teamwork

Key Requirements

  • 1-4 years of experience
  • Bachelor's Degree in relevant field
  • Medium SNOW, Remedy ticket system knowledge
  • Active Directory basic knowledge
  • Android, iOS basic knowledge
  • Low medium experience giving L1 support
  • Customer support service experience

Work Rights

Not specified

Tailored Resume

Cover Letter