Community Manager

Procter & Gamble (P&G)

Boston, MA, US
Base: $85,000.00 - $122,200.00 / year; bonus/equit...
Daily consumer engagement
Brand reputation protection
Social platform best practices
This role plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement

Job Summary

  • This role plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement.
  • As the frontline voice of our brands, this role ensures consumers feel heard, supported, and valued across social platforms—while also translating community insights into actionable feedback for brand, marketing, and customer experience teams.
  • We are committed to providing equal opportunities in employment and ensuring that individuals with disabilities are provided reasonable accommodation.

Matching Summary

This role plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement.

Salary

Base: $85,000.00 - $122,200.00 / year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Daily consumer engagement
  • Brand reputation protection
  • Social platform best practices
  • Issue resolution and escalation
  • Cross-functional collaboration
  • Community sentiment monitoring

Nice-to-have

  • Consumer-first and empathetic
  • Calm under pressure
  • Collaborative and cross-functional
  • Strong judgment and discretion
  • Proactive and organized

Key Requirements

  • Bachelor's Degree in related field
  • Proven community management experience
  • Meta, TikTok, and YouTube experience
  • Exceptional written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter