Customer Care Associate (night Shift)

Redspher Real-time Transports Solution

Vila Nova de Gaia, Portugal
On-site
Transport organization and proactive monitoring
Resolve potential issues proactively
Escalate possible issues timely
The Customer Care Associate Night Shift is the front-line support for customers and carriers, ensuring transport processes and quality standards are applied to provide the best customer experience

Job Summary

  • The Customer Care Associate Night Shift is the front-line support for customers and carriers, ensuring transport processes and quality standards are applied to provide the best customer experience.
  • Responsibilities include transport organization, proactive monitoring, and resolving potential issues to ensure shipments are managed efficiently and on time.
  • The role requires excellent communication, a customer-oriented approach, high attention to detail, and the ability to work under pressure in a fast-paced environment.

Matching Summary

The Customer Care Associate Night Shift is the front-line support for customers and carriers, ensuring transport processes and quality standards are applied to provide the best customer experience.

Skills & Requirements

Must-have

  • Transport organization and proactive monitoring
  • Resolve potential issues proactively
  • Escalate possible issues timely
  • Report and record non-conformities
  • Excellent interpersonal and communication skills
  • Customer-oriented approach
  • High attention to detail
  • Work in a fast-paced environment

Nice-to-have

  • Creative qualitative problem-solving skills
  • Quick decision-making skills
  • Passion for customer service experience
  • Positive team attitude
  • German language skills
  • Other European languages

Key Requirements

  • 1 year operational experience in a similar job
  • Excellent written and verbal skills in English

Work Rights

Not specified

Tailored Resume

Cover Letter