Analyst Billing

Enbridge

Gastonia, NC, United States
Hybrid
Complex billing activities
Advanced reporting
High-impact billing issues
This role focuses on supporting and developing customer billing, handling complex activities, advanced reporting, and resolving high-impact issues for large-volume and residential accounts

Job Summary

  • This role focuses on supporting and developing customer billing, handling complex activities, advanced reporting, and resolving high-impact issues for large-volume and residential accounts.
  • Key responsibilities include partnering with various departments to ensure billing accuracy, conducting root-cause investigations, and providing coaching and technical guidance to team members.
  • Enbridge offers a flexible benefits program, paid parental leave, retirement savings plans, paid time off, an Employee and Family Assistance Program, and a Wellness Program, with hybrid work options available.

Matching Summary

This role focuses on supporting and developing customer billing, handling complex activities, advanced reporting, and resolving high-impact issues for large-volume and residential accounts.

Skills & Requirements

Must-have

  • complex billing activities
  • advanced reporting
  • high-impact billing issues
  • billing accuracy
  • process optimization
  • billing technical support

Nice-to-have

  • innovative billing solutions
  • customer experience enhancement
  • team coaching and mentoring
  • flexible work arrangements

Key Requirements

  • Associate degree or equivalent experience
  • 6+ years related experience
  • Proven skills in customer billing systems
  • Proficiency in Microsoft Excel and Word
  • Ability to coach, mentor, and train others

Work Rights

Not specified

Tailored Resume

Cover Letter