Assistant Front Office Manager

Four Seasons Hotels & Resorts

Philadelphia, Pennsylvania, United States
Manage front desk operations
Guest satisfaction and well-being
Handle guest requests and complaints
This key management role is responsible for all managing the day-to-day operation of the Front Desk

Job Summary

  • This key management role is responsible for all managing the day-to-day operation of the Front Desk.
  • You will direct staff and respond to a wide variety of guest requests, adding personal touches and recommendations with each interaction.
  • Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Matching Summary

This key management role is responsible for all managing the day-to-day operation of the Front Desk.

Skills & Requirements

Must-have

  • Manage Front Desk operations
  • Guest satisfaction and well-being
  • Handle guest requests and complaints
  • Financial and credit procedures
  • Staff training and scheduling

Nice-to-have

  • Genuine heart and personal touches
  • Modern lifestyle and luxury
  • Spirit of Brotherly Love
  • Exceptional guest experiences

Key Requirements

  • 2-3 years luxury hotel experience
  • Supervisory or management role experience
  • English language proficiency
  • Work authorization document

Work Rights

Must provide work authorization document

Tailored Resume

Cover Letter