It Operations & Support Engineer (ea Products)

Testia

Bangalore, India
Hybrid
Itil operations management
Application monitoring dashboards
Database maintenance (sql/postgres/mongodb)
The IT Operations & Support Engineer will manage day-to-day operational support for high-visibility EA platforms (EAR, EAMR, EADA) ensuring adherence to SLAs

Job Summary

  • The IT Operations & Support Engineer will manage day-to-day operational support for high-visibility EA platforms (EAR, EAMR, EADA) ensuring adherence to SLAs.
  • This role involves acting as the first point of contact for global users, troubleshooting diverse issues, and implementing application monitoring for proactive performance management.
  • Responsibilities include platform maintenance, hybrid development support, managing user access, integrating DevOps practices, and participating in continuous improvement initiatives.

Matching Summary

The IT Operations & Support Engineer will manage day-to-day operational support for high-visibility EA platforms (EAR, EAMR, EADA) ensuring adherence to SLAs.

Skills & Requirements

Must-have

  • ITIL Operations Management
  • Application monitoring dashboards
  • Database maintenance (SQL/Postgres/MongoDB)
  • User access management
  • CI/CD pipeline support
  • Enterprise Architecture tools support

Nice-to-have

  • Proactive problem identification
  • Continuous improvement mindset
  • Flexible working arrangements
  • Commitment to integrity

Key Requirements

  • 3-5 years of experience in IT operations
  • Bachelor/Master Degree in Computer Science
  • ITIL Proficiency
  • Hands-on database experience
  • Familiarity with modern web technologies
  • Proficiency in scripting languages
  • Experience with Git, Jenkins, OpenShift

Work Rights

Not specified

Tailored Resume

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