Job Summary

• The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.
• This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $150,100 - $227,000 annually; Base (CA/NY/select cities): $180,200 - $247,900 annually; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Key Requirements

• 5-6 years experience supporting customers using MuleSoft
• Multiple MuleSoft certifications (Developer + Integration Architect Associate)
• Experienced business professional with 5-6 years relevant industry expertise
• Exceptional communication and presentation skills
• Ability to handle objections and drive alignment
• Ability to obtain a Public Trust clearance (for FedCiv)

Work Rights