Support Engineer

Chalkinc

Tel Aviv, Israel
Base: generous salary + equity pyckage; bonus/equi...
On-site
Front-line technical support
Troubleshoot and optimize usage
Python and sql proficiency
Chalkinc is seeking a Support Engineer to provide technical support and enhance customer experiences with their machine learning platform. The ideal candidate will have a technical background, strong problem-solving skills, and experience in customer-facing roles, with knowledge of Python and SQL

Job Summary

  • As a Support Engineer at Chalk, you'll be our front-line technical support expert, ensuring customers have exceptional experiences with our products.
  • You will work directly with clients across industries like finance, healthcare, and e-commerce, helping them troubleshoot and optimize their usage of Chalk's platform.
  • This role offers a unique opportunity to deeply understand our technology, partner closely with our Engineering and Forward Deployed Engineering teams, and significantly impact customer satisfaction and product quality.

Matching Summary

Match Score: 85

Chalkinc is seeking a Support Engineer to provide technical support and enhance customer experiences with their machine learning platform. The ideal candidate will have a technical background, strong problem-solving skills, and experience in customer-facing roles, with knowledge of Python and SQL.

Salary

Base: generous salary + equity package; Bonus/Equity: generous salary + equity package; Benefits: competitive benefits

Skills & Requirements

Must-have

  • front-line technical support
  • troubleshoot and optimize usage
  • Python and SQL proficiency
  • strong troubleshooting skills
  • collaboration with Engineering

Nice-to-have

  • deep product knowledge
  • customer satisfaction impact
  • prevent recurring issues
  • enhance product reliability
  • experience in high-growth startup

Key Requirements

  • Technical background
  • Python and SQL
  • Bachelor's degree in Computer Science or equivalent
  • Previous experience in customer-facing technical roles is highly desirable
  • Experience supporting ML/data infrastructure or products is a bonus

Work Rights

Not specified

Tailored Resume

Cover Letter