Client Care Representative - Group Benefits

SunLife

Taguig City, Philippines
Inbound call center experience
Handle 3 concurrent customer chats
Fluency in english speaking and writing
You will be encouraged, empowered and challenged to be your best self while working with dynamic colleagues who are experts in their fields

Job Summary

  • You will be encouraged, empowered and challenged to be your best self while working with dynamic colleagues who are experts in their fields.
  • Every day, you will have new and exciting opportunities to make life brighter for clients who are at the heart of everything we do.
  • The role requires commitment to scheduled environment with flexibility to work overtime and night shifts during peak periods.

Matching Summary

You will be encouraged, empowered and challenged to be your best self while working with dynamic colleagues who are experts in their fields.

Skills & Requirements

Must-have

  • Inbound call center experience
  • Handle 3 concurrent customer chats
  • Fluency in English speaking and writing
  • Proficient Windows knowledge
  • Ability to work night shifts
  • Customer centric approach
  • Strong verbal and written communication

Nice-to-have

  • Ability to demonstrate empathy and emotional control
  • Ability to multitask in fast paced environment
  • Positive attitude and team player
  • Adapt quickly to change
  • Attention to detail and documentation skills
  • Ability to promote Sun Life products

Key Requirements

  • Minimum 1 year inbound call center experience
  • Previous BPO experience in Healthcare/Insurance preferred
  • Fluency in English
  • Proficient keyboarding skills

Work Rights

Not specified

Tailored Resume

Cover Letter