You will lead complex research and experimentation initiatives that shape product, service and experience decisions
Job Summary
You will lead complex research and experimentation initiatives that shape product, service and experience decisions.
Our team drives the Staff & Customer Experience vision across digital and assisted touchpoints.
We work across the full product lifecycle, from discovery through to delivery and optimisation, combining behavioural research, data and experimentation to inform decisions at scale.
Matching Summary
You will lead complex research and experimentation initiatives that shape product, service and experience decisions.
Skills & Requirements
Must-have
Lead complex research and experimentation
Design and lead end-to-end experiments
Shape test-and-learn frameworks
Embed research into continuous discovery
Partner with Product and Design leaders
Nice-to-have
Human-centred experiences
Meaningful outcomes
Evidence-led approaches
Digital innovation
Key Requirements
Proven experience designing and running digital experiments
Strong qualitative UX research skills
Demonstrated capability to embed experimentation practices
Comfortable influencing stakeholders
Solid understanding of risk, privacy, ethics, and governance