Fraud Ops Risk and Control Officer 2

Citigroup

Kuala Lumpur, Kuala Lumpur, Malaysia
**
Bachelor's degree in finance or risk management
Experience in fraud risk management
Strong analytical skills for complex data
** Citi is seeking a Fraud Ops Risk and Control Officer 2 in Kuala Lumpur, Malaysia, to manage fraud and authorization processes, ensuring compliance with internal and external regulations. The ideal candidate will have experience in fraud risk management and strong analytical skills, with a focus on improving customer service quality. **

Job Summary

  • This position is responsible for executing the KL CSC Fraud & Authorizations quality program by monitoring transactions and call quality.
  • The role requires performing periodic sampling on outbound and inbound calls to ensure compliance with policies and delivery of quality service.
  • Candidates must have strong analytical skills to interpret complex data, identify trends, and draw actionable conclusions while working under pressure.

Matching Summary

Match Score: 75

** Citi is seeking a Fraud Ops Risk and Control Officer 2 in Kuala Lumpur, Malaysia, to manage fraud and authorization processes, ensuring compliance with internal and external regulations. The ideal candidate will have experience in fraud risk management and strong analytical skills, with a focus on improving customer service quality. **

Skills & Requirements

Must-have

  • Bachelor's degree in Finance or Risk Management
  • Experience in fraud risk management
  • Strong analytical skills for complex data
  • Proficiency in MS Excel and VBA
  • Ability to work on APAC shift schedule

Nice-to-have

  • Knowledge of SQL, SAS, or statistical software
  • Chinese/Cantonese language proficiency
  • Professional certifications like CFE or FRM
  • Programming language experience
  • Creative thinking and initiative

Key Requirements

  • Bachelor's degree in Finance, Risk Management, or related field
  • Experience in financial services fraud or operations
  • Highly-skilled knowledge of MS Excel and VBA
  • Able to work regular APAC shift from 9am to 6pm

Work Rights

Not specified

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