WEX Australia is seeking a Senior Product Manager for Voice AI to lead the transformation of their global contact centers into AI-first experiences. The role requires expertise in product management, conversational AI, and stakeholder engagement, with a focus on driving efficiency and improving customer interactions
Job Summary
You will be the driving force behind transforming WEX’s global contact centers from human-first to AI-first experiences.
Own the end-to-end product lifecycle for Voice AI initiatives, moving beyond rigid IVR systems to fluid, agentic conversational experiences that drive containment rates and significant cost savings.
WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being.
Matching Summary
Match Score: 85
WEX Australia is seeking a Senior Product Manager for Voice AI to lead the transformation of their global contact centers into AI-first experiences. The role requires expertise in product management, conversational AI, and stakeholder engagement, with a focus on driving efficiency and improving customer interactions.