Senior Analyst, Wfm Real Time Management

Concentrix

Sao Paulo, Brazil
Wfm real time management
Planning and optimizing resource allocation
Monitoring operational efficiency
The professional will be responsible for planning, monitoring, and optimizing the allocation of human resources, ensuring operational efficiency and meeting performance goals in a dynamic and multi-channel environment

Job Summary

  • The professional will be responsible for planning, monitoring, and optimizing the allocation of human resources, ensuring operational efficiency and meeting performance goals in a dynamic and multi-channel environment.
  • Analyze historical data and trends to create accurate forecasts of work volume and staffing needs, and monitor performance indicators (KPIs) such as SLA, occupancy rate, productivity, and schedule adherence.
  • Generate management reports and dashboards in Portuguese and English, presenting insights and recommendations, and act as a point of contact in global projects, communicating fluently in English with international teams.

Matching Summary

The professional will be responsible for planning, monitoring, and optimizing the allocation of human resources, ensuring operational efficiency and meeting performance goals in a dynamic and multi-channel environment.

Skills & Requirements

Must-have

  • WFM Real Time Management
  • planning and optimizing resource allocation
  • monitoring operational efficiency
  • Portuguese and English fluency
  • advanced analytical skills
  • generate reports and dashboards

Nice-to-have

  • support strategic decisions
  • collaborate with operational leaders
  • manage WFM tools
  • point of contact for global projects

Key Requirements

  • Fluency in Portuguese and English
  • Advanced analytical skills

Work Rights

Not specified

Tailored Resume

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