Customer Success Manager

ACEA

Sydney, Australia
Hybrid
Customer lifecycle management
Drive adoption and retention
Build trusted relationships
As the Customer Success Manager, you play a pivotal role in driving long-term success and retention for our small-to-mid-sized customer base

Job Summary

  • As the Customer Success Manager, you play a pivotal role in driving long-term success and retention for our small-to-mid-sized customer base.
  • You’ll build trusted relationships, ensure adoption, and deliver measurable outcomes that strengthen customer loyalty and business growth.
  • The physical, mental, emotional and financial health of our people is something we’ll never stop caring about.

Matching Summary

As the Customer Success Manager, you play a pivotal role in driving long-term success and retention for our small-to-mid-sized customer base.

Skills & Requirements

Must-have

  • Customer lifecycle management
  • Drive adoption and retention
  • Build trusted relationships
  • Develop retention strategies
  • Monitor customer health
  • Achieve monthly KPIs

Nice-to-have

  • High performance and care culture
  • Purpose driven and collaborative
  • Energy and passion for customer service
  • Capacity to challenge constructively
  • Hybrid and flexible work approach

Key Requirements

  • Minimum 2+ years experience
  • Experience in Technology or Real Estate
  • Customer Success or Account Management experience
  • Commercially minded
  • Ability to work autonomously
  • Strong project management skills

Work Rights

Not specified

Tailored Resume

Cover Letter