Own the European customer experience by coordinating performance across origins, destinations, and Maersk teams globally
Job Summary
Own the European customer experience by coordinating performance across origins, destinations, and Maersk teams globally.
Build strong relationships with the customer’s European logistics team and local plants; resolve daily operational queries and identify growth opportunities.
Contribute to value creation, including expanding landside logistics (FTL/LTL).
Matching Summary
Own the European customer experience by coordinating performance across origins, destinations, and Maersk teams globally.
Skills & Requirements
Must-have
Lead operational performance
Strengthen customer satisfaction
Drive value creation
Act as main customer advocate
Trusted advisor externally
Coordinate performance across origins
Ensure customer KPIs are met
Build strong relationships
Resolve daily operational queries
Identify growth opportunities
Oversee end-to-end shipment execution
Conduct Gemba walks
Implement improvements
Develop and maintain SOPs
Lead monthly performance reviews
Analyze delays
Drive corrective actions
Support data accuracy
Support Customer Experience teams
Operational subject matter expert
Contribute to value creation
Partner on projects
English language required
Nice-to-have
Passion for Operational Excellence
Comfortable navigating complex topics
Problem-solving mindset
Recommend value-adding actions
Eager to understand customer priorities
Key Requirements
3+ years experience in operations, project/program management or supply chain