The Manager is responsible for overseeing the end-to-end delivery of services to clients while ensuring high-quality performance and customer satisfaction
Job Summary
The Manager is responsible for overseeing the end-to-end delivery of services to clients while ensuring high-quality performance and customer satisfaction.
This role requires partnering with the sales team to identify upsell opportunities and supporting the development of proposals to demonstrate service value.
Candidates must have a minimum of 8 years of proven Service Delivery experience in the IT industry along with ITIL certification.
Matching Summary
Match Score: 85
The Manager is responsible for overseeing the end-to-end delivery of services to clients while ensuring high-quality performance and customer satisfaction.
Skills & Requirements
Must-have
8 years IT service delivery experience
Client relationship management expertise
Service delivery operations oversight
Financial budget management skills
Risk mitigation and compliance knowledge
Nice-to-have
Customer Success Management certification
Upsell and cross-sell strategy
Proposal development support
Industry trend analysis capability
Key Requirements
Minimum 8 years Service Delivery experience in IT
ITIL certification required
Experience in Operations and Account Management roles
Proven track record in client relationship management