Service Delivery Engineer, Mfg & Qra

Smith+Nephew

Pune, Maharashtra, India
Not specified; not specified; major medical covera...
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10+ years it support experience
Level 2 application support
Manufacturing and qms systems
** Smith+Nephew is seeking a Service Delivery Engineer for its Manufacturing and Quality Regulatory Applications team in Pune, India. The role focuses on IT application support, incident resolution, and process improvement within the medical device industry, requiring extensive experience in Quality Management Systems. **

Job Summary

  • The role leads application support for Manufacturing and Quality Management Systems to ensure business continuity and system stability.
  • Candidates must have a minimum of 10 years of IT support experience specifically within the medical device or life sciences industries.
  • Smith+Nephew offers comprehensive benefits including major medical coverage, educational assistance, and a hybrid work model.

Matching Summary

Match Score: 75

** Smith+Nephew is seeking a Service Delivery Engineer for its Manufacturing and Quality Regulatory Applications team in Pune, India. The role focuses on IT application support, incident resolution, and process improvement within the medical device industry, requiring extensive experience in Quality Management Systems. **

Salary

Not specified; Not specified; Major medical coverage + policy exclusions; Educational Assistance; Flexible Personal/Vacation Time Off; Parents/Parents-in-Law's Insurance (8,000/- annually); Employee Assistance Program; Parental Leave

Skills & Requirements

Must-have

  • 10+ years IT support experience
  • Level 2 application support
  • Manufacturing and QMS systems
  • ServiceNow configuration management
  • Change ticket management
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Strong communication skills
  • Calm under pressure
  • Process improvement mindset
  • Knowledge sharing abilities
  • Hybrid work model flexibility

Key Requirements

  • Bachelor's degree in CS or IT
  • ITIL certification preferred
  • Experience with eQMS, RIMSYS, GRS platforms
  • Minimum 10 years L2 support experience

Work Rights

Not specified

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