Base: $13.30 - $24.70 ph; bonus/equity: not specif...
**
Hybrid schedule with reliable internet
Camera-ready while working
90 wpm typing speed
**
Aristocrat Interactive is seeking a full-time Customer Service Agent for a mid-shift role, focusing on providing exceptional service to players in the gaming industry. The position requires strong communication skills and technical troubleshooting abilities, with a hybrid work schedule that necessitates some in-office presence.
**
Job Summary
The role involves supporting players in the regulated online real money gaming industry to ensure a seamless experience.
Candidates must maintain strict service level agreements of under 45 seconds for chat and phone inquiries while handling 70 daily contacts.
The position offers a comprehensive benefits package including health, dental, vision insurance, paid time off, and a 401(k) plan with employer matching.
Matching Summary
Match Score: 75
**
Aristocrat Interactive is seeking a full-time Customer Service Agent for a mid-shift role, focusing on providing exceptional service to players in the gaming industry. The position requires strong communication skills and technical troubleshooting abilities, with a hybrid work schedule that necessitates some in-office presence.
**
Salary
Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) match
Skills & Requirements
Must-have
Hybrid schedule with reliable internet
Camera-ready while working
90 wpm typing speed
Troubleshoot computer and mobile apps
70 contacts daily target
45 second SLA for chats/phone
Nice-to-have
Previous technical support experience
VIP customer communication skills
Fast-paced dynamic environment
Strong initiative and discretion
Excellent time-management skills
Key Requirements
High School diploma or equivalent
At least 21 years old
0-2 years call center experience preferred
Authorized to work without visa sponsorship
Pass background screening and regulatory checks
Work Rights
Must be authorized to work in job posting location without visa sponsorship