Associate, Customer Support

Gemini

Tempe, Arizona, US
Competitive starting pyy; discretionary annual bon...
On-site (5 days per week)
3-4 years customer support experience
Zendesk platform proficiency
In-person work at tempe office
Gemini is seeking an Associate for their Customer Support team in Tempe, Arizona, who will provide exceptional service and support to customers in the crypto space. The ideal candidate should have 3-4 years of customer support experience, familiarity with crypto and financial services, and strong interpersonal skills

Job Summary

  • Gemini is a global crypto and Web3 platform dedicated to unlocking the next era of financial freedom through trusted access to the decentralized future.
  • The Customer Support team efficiently handles all inbound service requests, ensuring prompt and effective resolutions while maintaining high service standards.
  • The compensation package includes competitive starting pay, a discretionary annual bonus, long-term equity grants, and comprehensive health benefits.

Matching Summary

Match Score: 85

Gemini is seeking an Associate for their Customer Support team in Tempe, Arizona, who will provide exceptional service and support to customers in the crypto space. The ideal candidate should have 3-4 years of customer support experience, familiarity with crypto and financial services, and strong interpersonal skills.

Salary

Competitive starting pay; Discretionary annual bonus; Long-term incentive equity grant

Skills & Requirements

Must-have

  • 3-4 years customer support experience
  • Zendesk platform proficiency
  • In-person work at Tempe office
  • English language communication skills
  • Weekend and holiday availability

Nice-to-have

  • Passion for crypto and blockchain technologies
  • Experience in regulated financial environments
  • Strong problem-solving abilities
  • Understanding of financial markets and trading
  • Proactive process improvement mindset

Key Requirements

  • 3–4 years in customer support capacity
  • Familiarity with crypto and blockchain technologies
  • Experience in financial services support
  • Comfort solving complex problems end-to-end

Work Rights

Not specified

Tailored Resume

Cover Letter