Myit Experience Specialist

43

Melbourne, Victoria, Australia
Strong customer service skills
Experience with itil and sla environments
Broad technical capability across microsoft and apple technologies
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees

Job Summary

  • The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
  • Candidates will provide rapid diagnosis and resolution of IT issues while managing devices, onboarding, offboarding, and capturing user feedback.
  • This is a 9-month fixed-term opportunity based in Melbourne offering equal employment, great training, and flexible working arrangements.

Matching Summary

The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Experience with ITIL and SLA environments
  • Broad technical capability across Microsoft and Apple technologies
  • Proficiency in Active Directory and Office 365
  • Networking, telephony, hardware, and mobile device support

Nice-to-have

  • Professional and empathetic handling of interactions
  • Ability to produce clear reports and procedures
  • Commitment to continuous improvement initiatives
  • Collaboration within diverse teams
  • Adherence to safe work practices

Key Requirements

  • Full working rights in Australia required
  • Relevant IT qualifications required
  • 9 months Fixed term contract
  • Based in Melbourne location

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter