Omnichannel Orchestration Professional

Chnetwork

Omnichannel eco-system management
Digital touchpoint ownership
Crm journey orchestration
Support the redesign of the client experience leveraging a new Omnichannel eco-system for a client-centric brand

Job Summary

  • Support the redesign of the client experience leveraging a new Omnichannel eco-system for a client-centric brand.
  • Act as a business product owner for key digital platforms, driving end-to-end omnichannel activation and automated CRM journeys.
  • Define KPIs, leverage data for insights, and continuously optimize journeys and initiatives based on performance and learnings.

Matching Summary

Support the redesign of the client experience leveraging a new Omnichannel eco-system for a client-centric brand.

Skills & Requirements

Must-have

  • Omnichannel eco-system management
  • Digital touchpoint ownership
  • CRM journey orchestration
  • Product ownership for digital platforms
  • Cross-functional stakeholder alignment

Nice-to-have

  • Client-centric brand experience
  • Test & learn initiatives
  • Luxury industry experience
  • Emerging technologies curiosity

Key Requirements

  • 5-8 years customer-centric experience
  • Minimum 3 years Digital/CRM/Omnichannel roles
  • Proven digital project management/product ownership
  • Strong CRM, CX, omnichannel ecosystem understanding
  • 4 years university degree

Work Rights

Not specified

Tailored Resume

Cover Letter