Account Support Manager

HPE (Hewlett Packard Enterprise)

Jakarta, Indonesia
Hybrid
Technical support for software services
Customer relationship management
Service level agreement adherence
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications

Job Summary

  • Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications.
  • The role involves applying advanced technical knowledge to operate critical technology areas, resolve complex incidents, build strong customer relationships, and lead cross-team projects to ensure customer satisfaction and revenue growth.
  • HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing, invests in personal and professional development, and fosters an inclusive culture that values varied backgrounds and flexibility.

Matching Summary

Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications.

Skills & Requirements

Must-have

  • Technical support for software services
  • Customer relationship management
  • Service Level Agreement adherence
  • Cross-technology incident resolution
  • Team leadership and coaching

Nice-to-have

  • Proactive problem prevention
  • Consulting during contract renewals
  • Strong communication with senior management
  • Customer centric solutions
  • Growth mindset and creativity

Key Requirements

  • Bachelor's degree preferred or Associate degree with 5-7 years experience
  • Thorough knowledge of company products and market trends
  • Expert level business, technical or functional knowledge
  • Experience in project management and communication
  • Ability to work hybrid with 2 days onsite weekly

Work Rights

Not specified

Tailored Resume

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