It Production Support Engineer

UOB United Overseas Bank Limited

Malaysia
Onsite
Production support experience
Unix commands and parsing logs
Writing sql queries
The specialized Group Applications Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with known feasible workaround

Job Summary

  • The specialized Group Applications Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with known feasible workaround.
  • Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team, clarify user queries, and make sure system availability as per SLA across countries for multiple applications / interfaces.
  • Perform scheduled health check tasks across applications and raise alerts in case required.

Matching Summary

The specialized Group Applications Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with known feasible workaround.

Skills & Requirements

Must-have

  • production support experience
  • UNIX commands and parsing logs
  • writing SQL queries
  • 24x5 shift support model
  • Open Systems or AS/400

Nice-to-have

  • retail or wholesale payment systems knowledge
  • customer information systems knowledge
  • mainframe experience
  • shift-left and demand management

Key Requirements

  • 3-5 years production support experience
  • bank or financial services experience
  • willing to work onsite 24x5 shift
  • ability to adopt to any technology/environment

Work Rights

Not specified

Tailored Resume

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