Student Loan Counselor

Kaplan

Remote, USA
Base: $31,200 to $78,647; bonus/equity: not specif...
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2+ years call center experience
Default management or consumer loan collections
Strong oral and written communication skills
** Kaplan is seeking a Student Loan Counselor to assist out-of-school borrowers in managing their student loan repayment options. This fully remote position focuses on contacting delinquent borrowers, providing guidance, and ensuring compliance with company and regulatory standards. **

Job Summary

  • The primary function of the Student Loan Counselor is curing delinquent student borrower accounts and preventing default.
  • Employees receive a comprehensive total rewards package including an 8-10% annual company contribution to retirement and tuition assistance.
  • The role requires acting as a liaison between students and loan servicers while adhering to strict compliance scripts and guidelines.

Matching Summary

Match Score: 75

** Kaplan is seeking a Student Loan Counselor to assist out-of-school borrowers in managing their student loan repayment options. This fully remote position focuses on contacting delinquent borrowers, providing guidance, and ensuring compliance with company and regulatory standards. **

Salary

Base: $31,200 to $78,647; Bonus/Equity: Not specified; Benefits: Comprehensive health benefits, 8-10% retirement contribution, tuition assistance

Skills & Requirements

Must-have

  • 2+ years call center experience
  • Default management or consumer loan collections
  • Strong oral and written communication skills
  • Ability to work evening and weekend shifts
  • Accurate data recall and input skills

Nice-to-have

  • Bachelor's degree preferred
  • Self-starter able to work without supervision
  • Experience with CampusVue database
  • Professional interaction with borrowers
  • Collaboration in quality assurance activities

Key Requirements

  • Associate degree required; Bachelor's preferred
  • 2+ years experience in default management or collections
  • Fundamental skill level in MS-Excel

Work Rights

Not specified

Tailored Resume

Cover Letter