Client Services Representative Ii

Bank of America (GHR)

**
Customer service experience handling difficult situations
Intermediate proficiency with computers and technology
Ability to work weekends and holidays
** Bank of America is seeking a Client Services Representative II to assist clients by resolving their requests through calls, chats, or emails in an inbound contact center. The role emphasizes delivering excellent customer service while adhering to bank procedures and industry regulations. Candidates should possess strong communication skills and a commitment to client satisfaction, along with at least a year of relevant experience. **

Job Summary

  • This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
  • The position requires identifying client needs, recommending solutions for fraud issues, and ensuring accuracy while toggling between systems.
  • Bank of America offers a culture focused on Responsible Growth, inclusivity, and supporting teammates' physical, emotional, and financial wellness.

Matching Summary

Match Score: 75

** Bank of America is seeking a Client Services Representative II to assist clients by resolving their requests through calls, chats, or emails in an inbound contact center. The role emphasizes delivering excellent customer service while adhering to bank procedures and industry regulations. Candidates should possess strong communication skills and a commitment to client satisfaction, along with at least a year of relevant experience. **

Skills & Requirements

Must-have

  • Customer service experience handling difficult situations
  • Intermediate proficiency with computers and technology
  • Ability to work weekends and holidays

Nice-to-have

  • Experience in banking or financial industry
  • Knowledge of fraud detection and risk review
  • Strong communication and rapport building skills

Key Requirements

  • Minimum of 1+ years customer/client service experience
  • High School Diploma / GED or equivalent
  • Dependable attendance adhering to agreed work schedule

Work Rights

Not specified

Tailored Resume

Cover Letter