Base: $81,000; bonus/equity: not specified; benefi...
Fully remote
In-depth tax legislation expertise
Strong leadership skills
Exceptional problem-solving abilities
The TRC Service Supervisor will lead and manage a team of Taxpayer Resource Center Representatives and Senior Representatives, overseeing daily operations and ensuring high-quality customer service
Job Summary
The TRC Service Supervisor will lead and manage a team of Taxpayer Resource Center Representatives and Senior Representatives, overseeing daily operations and ensuring high-quality customer service.
This role requires leveraging in-depth technical expertise in tax legislation, strong leadership skills, exceptional problem-solving abilities, and advanced data analysis skills to guide the team in resolving complex tax issues.
The Oklahoma Tax Commission offers a competitive benefits package including a state-paid benefit allowance, a wide choice of insurance plans, a Retirement Savings Plan with a generous match, and generous paid time off.
Matching Summary
The TRC Service Supervisor will lead and manage a team of Taxpayer Resource Center Representatives and Senior Representatives, overseeing daily operations and ensuring high-quality customer service.
Salary
Base: $81,000; Bonus/Equity: Not specified; Benefits: State-paid benefit allowance, insurance plans, flexible spending accounts, Retirement Savings Plan with match, 15 days vacation, 15 days sick leave, 11 holidays, paid maternity leave, employee discounts, longevity bonus
Skills & Requirements
Must-have
In-depth tax legislation expertise
Strong leadership skills
Exceptional problem-solving abilities
Advanced data analysis skills
Performance management and coaching
Process improvement initiatives
Data visualization for KPIs
Nice-to-have
Leading by example
Fostering a positive work culture
Employee engagement and morale
Team-building activities
Key Requirements
Bachelor's degree in accounting, finance, business administration, or related field
3 years of experience in call center, customer service, or tax-related environment
2 years in a supervisory or leadership role
Master’s degree in accounting, finance, business administration or related field (Preferred)
Experience with IRS tax systems or similar platforms (Highly Desirable)
Bilingual proficiency in English and Spanish (Preferred)
Valid Oklahoma State Driver’s License required
Willingness to work additional hours, including overtime