Service Operations Coordinator

KONE GmbH

Austin, TX, USA
Base: $58,600 – $76,900; bonus/equity: kone annual...
Service business tendered repair process
Booking quoted repair orders in sap
Initiate invoice downpayments
Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs

Job Summary

  • Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs.
  • The role interacts with General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and enhance customer communication.
  • KONE offers a competitive salary, flexible work schedule, opportunities to learn and grow, 401K Employer Match, and a comprehensive benefits package including medical, dental, vision, and more.

Matching Summary

Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs.

Salary

Base: $58,600 – $76,900; Bonus/Equity: KONE Annual Bonus plan at 5% Target Incentive; Benefits: Medical, Prescription, Dental and Vision Insurance, 401K Employer Match, Paid Time Off & Holidays, etc.

Skills & Requirements

Must-have

  • Service Business tendered repair process
  • booking Quoted Repair orders in SAP
  • initiate invoice downpayments
  • requisition parts
  • follow-up with customers
  • coordinate with Operations and customers
  • Maintain Technician on-call Scheduler

Nice-to-have

  • collaborate with all levels of the organization
  • thrive in areas where priorities change
  • passion for quality and results
  • committed to promoting a safety culture
  • innovative and collaborative culture
  • ethical business practices
  • mutual respect

Key Requirements

  • 2+ years of progressive customer service experience
  • High School education or equivalent
  • Proficient in MS Word and Excel
  • Well Organized
  • Customer service mindset

Work Rights

Not specified

Tailored Resume

Cover Letter