The role requires ensuring policies are followed and maintaining 100% regulatory compliance with laws set by the State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS)
Job Summary
The role requires ensuring policies are followed and maintaining 100% regulatory compliance with laws set by the State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS).
Employees must provide personalized customer service while effectively managing premium objections during policy renewals without negatively impacting the QBE brand.
The position demands a professional demeanor and the ability to cooperate with other functions to answer complex questions regarding product, process, and policy.
Matching Summary
The role requires ensuring policies are followed and maintaining 100% regulatory compliance with laws set by the State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS).
Skills & Requirements
Must-have
Strong spoken and written English skills
Ability to multi-task in fast-paced environment
100% Regulatory Compliance adherence
Secure handling of credit card information
Professional demeanor with internal stakeholders
Nice-to-have
Call center experience within insurance industry
Billing experience and increasing responsibility
Basic knowledge on Insurance preferred
Proficiency in MS tools
Open minded and positive attitude
Key Requirements
Bachelor's Degree or equivalent combination of education and work experience