The Platform Support Lead will act as the key liaison between various teams for the Concur platform, overseeing service delivery and ensuring seamless communication
Job Summary
The Platform Support Lead will act as the key liaison between various teams for the Concur platform, overseeing service delivery and ensuring seamless communication.
Responsibilities include monitoring and tracking high-priority tickets, performing root cause analysis for recurring issues, and facilitating regular meetings with stakeholders and vendors.
The role requires building and maintaining strong relationships with internal stakeholders, business admins, external vendors, and ensuring optimal platform performance and service continuity.
Matching Summary
The Platform Support Lead will act as the key liaison between various teams for the Concur platform, overseeing service delivery and ensuring seamless communication.
Skills & Requirements
Must-have
Concur platform support
Incident and problem management
Cross-team coordination
Vendor relationship management
Service delivery oversight
Nice-to-have
Strong interpersonal skills
Self-motivated with ownership
Problem-solving and analytical thinking
Continuous improvement mindset
Key Requirements
7-9 years of experience in Concur support
Bachelor's degree in Commerce, IT, Computer Science, or Business