Spécialiste Sur Site, Services Technologiques / Field Specialist, Technology Service
Ricoh
Montreal, QC, Canada
Electro-mechanical and electronic devices
Troubleshooting and diagnostics
Customer relationship management
The Field Specialist, Technology Service services and repairs a variety of office equipment at customer locations, usually within a specific geographic area
Job Summary
The Field Specialist, Technology Service services and repairs a variety of office equipment at customer locations, usually within a specific geographic area.
Responsibilities include performing a full range of servicing and repair procedures, managing territory and customer relationships, and actively driving revenue-generating opportunities.
The role requires a valid driver's license, extensive daily travel, and the ability to perform physical tasks such as lifting and carrying equipment.
Matching Summary
The Field Specialist, Technology Service services and repairs a variety of office equipment at customer locations, usually within a specific geographic area.
Skills & Requirements
Must-have
Electro-mechanical and electronic devices
Troubleshooting and diagnostics
Customer relationship management
Territory and inventory management
Technical training on new equipment
Nice-to-have
Professional appearance and behavior
Diplomacy in corporate environment
Initiative to improve customer experience
Continuous knowledge upgrading
Key Requirements
Post-Secondary Education in technical specialization
Minimum 3 years related experience
Minimum 2 years as Technology Service Consultant I
1 Industry Certification (Comptia Net+ or Comptia A+)