Reservations Agent

Pullman & Mercure Melbourne Albert Park

Melbourne, Victoria, Australia
On-site
Manage all reservation enquiries promptly
Accurate call handling and system input
Maintain strong knowledge of rate structures
The role involves managing all reservation enquiries promptly while maximizing revenue through effective upselling and adherence to rate structures

Job Summary

  • The role involves managing all reservation enquiries promptly while maximizing revenue through effective upselling and adherence to rate structures.
  • Employees will deliver professional, friendly, and knowledgeable service to internal and external guests using various communication channels.
  • The company offers exclusive Accor discounts, global benefits, and opportunities for career advancement within a diverse and inclusive environment.

Matching Summary

The role involves managing all reservation enquiries promptly while maximizing revenue through effective upselling and adherence to rate structures.

Skills & Requirements

Must-have

  • Manage all reservation enquiries promptly
  • Accurate call handling and system input
  • Maintain strong knowledge of rate structures

Nice-to-have

  • Experience delivering excellent customer service
  • Strong knowledge of OPERA Cloud PMS
  • Ability to identify sales leads

Key Requirements

  • Experience in reservations or hotel customer service
  • Competent knowledge of Microsoft Office
  • Australian working rights required

Work Rights

Must have Australian working rights

Tailored Resume

Cover Letter