Service Desk Analyst

Apex Group

Computer related support experience
It operational environment experience
Written and communication skills in english
Your career with us should reflect your energy and passion, and we will work to supercharge your unique skills and experience

Job Summary

  • Your career with us should reflect your energy and passion, and we will work to supercharge your unique skills and experience.
  • Take the lead and we’ll give you the support you need to be at the top of your game.
  • We offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

Matching Summary

Your career with us should reflect your energy and passion, and we will work to supercharge your unique skills and experience.

Skills & Requirements

Must-have

  • computer related support experience
  • IT operational environment experience
  • written and communication skills in English
  • customer focus and time-keeping
  • interpersonal and listening skills
  • problem-solving abilities
  • Windows Desktop support experience
  • Microsoft Office support experience
  • Active Directory User Management
  • Global Service Desk on call experience
  • Ticket Tool experience

Nice-to-have

  • positive disrupter mindset
  • virtual desktop environment experience
  • physical networking support experience
  • ITIL Service Management principles

Key Requirements

  • 2-3 years experience
  • Recognised third level qualification
  • Industry certification in PC, Network and Server support
  • Experience with documentation and improving SOPs
  • Familiarity with ITIL Service Management
  • Experience with CITRIX XenDesktop/XenApp, Azure, AWS
  • Experience with Office 365
  • Experience with Fresh Service, Service Now (SNOW)
  • 24/7 Work

Work Rights

Not specified

Tailored Resume

Cover Letter