Customer Support Supervisor

Aristocrat

Gdansk, Poland
Not specified; not specified; robust benefits pyck...
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5+ years customer support experience
Advanced inquiry handling skills
Chat and email channel proficiency
** Aristocrat is seeking a Senior Customer Support Supervisor to lead customer service operations in Gdansk, Poland. The role involves managing communication with outsourced support teams, handling advanced customer inquiries, and monitoring performance metrics to enhance customer satisfaction. **

Job Summary

  • The role serves as the main liaison between the company and outsourced support teams to ensure cohesive workflows.
  • Candidates will handle advanced customer inquiries via chat and email while monitoring critical contact center benchmarks.
  • Aristocrat offers a robust benefits package, global career opportunities, and a diverse environment united by shared values.

Matching Summary

Match Score: 75

** Aristocrat is seeking a Senior Customer Support Supervisor to lead customer service operations in Gdansk, Poland. The role involves managing communication with outsourced support teams, handling advanced customer inquiries, and monitoring performance metrics to enhance customer satisfaction. **

Salary

Not specified; Not specified; Robust benefits package

Skills & Requirements

Must-have

  • 5+ years customer support experience
  • Advanced inquiry handling skills
  • Chat and email channel proficiency
  • Contact center benchmark monitoring
  • Cross-functional collaboration ability

Nice-to-have

  • Service audit quality process experience
  • Knowledge base management familiarity
  • Proactive problem-solving approach
  • Additional language skills advantageous

Key Requirements

  • Bachelor's degree or equivalent experience
  • Proficiency in English required
  • Must be authorized to work in Poland without visa sponsorship

Work Rights

Must be authorized to work in Poland without visa sponsorship

Tailored Resume

Cover Letter