Demand Manager

Wise

Tallinn, Estonia
Not specified; not specified; not specified
On-site
6-10 years in operations or workforce management
2+ years of people leadership experience
Strong excel and financial modeling capability
Wise is seeking a strategic Demand Manager to lead KYC and Customer Support initiatives while ensuring seamless coordination between Product, Compliance, and Operations teams

Job Summary

  • Wise is seeking a strategic Demand Manager to lead KYC and Customer Support initiatives while ensuring seamless coordination between Product, Compliance, and Operations teams.
  • The role requires enforcing structured demand intake frameworks, validating projected volumes, and quantifying workforce and cost impacts before any initiative reaches operations.
  • Candidates must demonstrate strong analytical skills to manage capacity trade-offs, ensure margin protection through disciplined governance, and provide executive-ready insights on pipeline health.

Matching Summary

Wise is seeking a strategic Demand Manager to lead KYC and Customer Support initiatives while ensuring seamless coordination between Product, Compliance, and Operations teams.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 6-10 years in Operations or Workforce Management
  • 2+ years of people leadership experience
  • Strong Excel and financial modeling capability
  • Experience managing cross-functional stakeholders
  • Deep understanding of financial crime processes

Nice-to-have

  • SQL proficiency for data analysis
  • Experience with BI dashboards
  • Familiarity with WFM lifecycle
  • Understanding of financial planning cycles
  • Ability to quantify FTE and cost implications

Key Requirements

  • 6-10 years in Operations, Workforce Management, or Program Governance
  • Minimum 2+ years of people leadership experience
  • Proven ability to operate in complex multi-vertical environments

Work Rights

Not specified

Tailored Resume

Cover Letter