Virta Ltd is seeking a Technical Support Specialist to assist customers with technical issues related to their EV charging products and services. The role requires strong communication skills and a proactive mindset, with opportunities for professional growth in a fast-paced, innovative environment
Job Summary
Respond to customer inquiries in a timely and accurate manner via Zendesk, Jira, Confluence, Slack, telephone, email, and other channels as needed.
Coordinate second-line troubleshooting by gathering relevant information, analyzing root causes, and suggesting corrective actions.
Join a fast-growing and innovative company shaping the future of e-mobility.
Matching Summary
Match Score: 85
Virta Ltd is seeking a Technical Support Specialist to assist customers with technical issues related to their EV charging products and services. The role requires strong communication skills and a proactive mindset, with opportunities for professional growth in a fast-paced, innovative environment.
Skills & Requirements
Must-have
Respond to customer inquiries
Gathering relevant information
Document technical issues
Escalate unresolved issues
Share feedback with internal teams
Coordinate product returns and repairs
Nice-to-have
Customer charging experience
Fast-paced environment
Proactive mindset
Continuous learning
International team
Key Requirements
Bachelor’s degree in Business Administration, IT, Supply Chain Management, or related field is an advantage
Familiarity with PC systems and CRM/ERP tools such as Zendesk
Excellent written and spoken Finnish, Swedish and English
Experience with SQL queries or ITIL knowledge is an advantage