Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland, offering a remote work environment. The ideal candidate should have experience in SaaS enterprise software and a basic understanding of programming and SQL
Job Summary
The role involves handling a queue of support cases and prioritizing issues based on severity and customer impact within a 24/7 global shift pattern.
Candidates must possess basic knowledge of Object Oriented Programming languages like Java or Python to analyze logs and troubleshoot complex technical issues.
Workday offers flexible work schedules requiring at least 50% in-office time per quarter while providing competitive compensation and benefits.
Matching Summary
Match Score: 85
Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland, offering a remote work environment. The ideal candidate should have experience in SaaS enterprise software and a basic understanding of programming and SQL.
Salary
Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
3 years SaaS enterprise software experience
Object Oriented Programming knowledge
Log file analysis capability
SQL syntax proficiency
API client experience
Nice-to-have
HCM or Talent Acquisition solution experience
SOAP WSDL XML web service integration
Health monitoring tools usage
Knowledge Centered Service contribution
Resilience under tight timeframes
Key Requirements
3 years experience with SaaS Enterprise software
Basic knowledge of Object Oriented Programming
Experience with API clients like Postman or SoapUI