Major Incident Manager

AusPost

Melbourne, Victoria, Australia
Hybrid
Extensive it service management experience
Major incident management in complex environments
Strong understanding of modern technology landscapes
You will lead the end-to-end management of high-priority technology incidents that impact Australia Post's critical services across a large, complex technology landscape

Job Summary

  • You will lead the end-to-end management of high-priority technology incidents that impact Australia Post's critical services across a large, complex technology landscape.
  • The role involves providing clear, timely executive-level communications during major incidents and authorising emergency changes required to resolve critical issues.
  • Australia Post offers hybrid working arrangements, meaningful learning opportunities, and an inclusive culture that nurtures talented people in a dynamic environment.

Matching Summary

You will lead the end-to-end management of high-priority technology incidents that impact Australia Post's critical services across a large, complex technology landscape.

Skills & Requirements

Must-have

  • Extensive IT Service Management experience
  • Major incident management in complex environments
  • Strong understanding of modern technology landscapes
  • Exceptional executive communication skills
  • Experience with ITIL frameworks

Nice-to-have

  • Calm under pressure in fast-moving environments
  • Ability to work in ambiguity
  • Motivated by continuous improvement
  • Comfortable leading senior stakeholders
  • Customer and business lens focus

Key Requirements

  • Extensive experience in IT Service Management
  • Strong background in major incident management
  • Experience with ITIL v4 preferred

Work Rights

Not specified

Tailored Resume

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