Customer Success Manager Ii

Hewlett Packard Enterprise

United states of america: annual salary usd 71,700...
Fully remote
Customer success management
Itil/itsm best practices
Service delivery management
The Customer Success Manager (CSM) acts as a management partner with the Customer and an integral part of the Customer's IT management structure, ensuring alignment with critical IT services and business objectives

Job Summary

  • The Customer Success Manager (CSM) acts as a management partner with the Customer and an integral part of the Customer's IT management structure, ensuring alignment with critical IT services and business objectives.
  • Responsibilities include overall service delivery for assigned accounts, acting as the single IT management focal point for service-related issues, and coordinating with internal teams during escalations and outage situations.
  • Hewlett Packard Enterprise offers a comprehensive suite of benefits for health and wellbeing, invests in personal and professional development, and fosters an unconditionally inclusive culture that celebrates individual uniqueness and flexibility.

Matching Summary

The Customer Success Manager (CSM) acts as a management partner with the Customer and an integral part of the Customer's IT management structure, ensuring alignment with critical IT services and business objectives.

Salary

United States of America: Annual Salary USD 71,700 - 145,300 in California // 62,900 - 145,300 in North Carolina; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer Success Management
  • ITIL/ITSM best practices
  • Service delivery management
  • Customer relationship management
  • Technical escalation management

Nice-to-have

  • Team player and mentor
  • Partnering and innovation
  • Making things happen
  • Continuous process improvement
  • Risk management experience

Key Requirements

  • 5+ years recent experience with Customer Success
  • 7+ years related experience
  • Basic knowledge of Wireless, Networking, Cloud, or Customer Success tools
  • Intermediate Microsoft Office skills
  • PMP certification desired
  • ITIL/ITSM certification desired

Work Rights

Not specified

Tailored Resume

Cover Letter