Tech Operations Support Specialist

Covance / Labcorp Drug Dev UK

Burlington, NC, USA
Hybrid
It ticket management
Strong communication skills
Organizational skills
The Tech Operations Support Specialist helps keep Clinical Contact Center employees productive by supporting IT ticket flow and monitoring system performance

Job Summary

  • The Tech Operations Support Specialist helps keep Clinical Contact Center employees productive by supporting IT ticket flow and monitoring system performance.
  • You will work closely with IT partners to escalate issues and ensure employees have a seamless technology experience.
  • This role offers a balanced schedule with comprehensive benefits for eligible employees.

Matching Summary

The Tech Operations Support Specialist helps keep Clinical Contact Center employees productive by supporting IT ticket flow and monitoring system performance.

Skills & Requirements

Must-have

  • IT ticket management
  • Strong communication skills
  • Organizational skills

Nice-to-have

  • Experience in contact center support
  • Familiarity with workplace technologies
  • Ability to manage multiple issues

Key Requirements

  • 1–2+ years in IT support
  • Basic understanding of IT ticket systems
  • High School diploma preferred

Work Rights

Not specified

Tailored Resume

Cover Letter