Bilingual Contact Center Representative

TD Bank

Brossard, Quebec, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
Exceptional customer experience
Identify customer needs
Comprehensive product knowledge
Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions

Job Summary

  • Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.
  • Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Matching Summary

Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.

Salary

Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Identify customer needs
  • Comprehensive product knowledge
  • Financial transactions
  • Bilingual French/English required

Nice-to-have

  • Cross-sell opportunities
  • Positive work environment
  • Process improvement suggestions
  • Brand champion

Key Requirements

  • High School diploma, Undergraduate degree and/or 1+ years relevant experience
  • French/English bilingual required

Work Rights

Not specified

Tailored Resume

Cover Letter