Bilingual Emro Client Services Representative

Abbott

Kansas City, MO, United States
Base: $18.45 – $36.85ph; bonus/equity: not specifi...
Proficiency in spoken english and spanish
High school degree required
Handle inbound and outbound phone inquiries
The role supports Abbott's Toxicology division by ensuring the accuracy and integrity of the workplace solutions drug testing review process

Job Summary

  • The role supports Abbott's Toxicology division by ensuring the accuracy and integrity of the workplace solutions drug testing review process.
  • Employees will handle bilingual inquiries from clients, donors, and labs while coordinating source documents and resolving inconsistencies.
  • Abbott offers a fast-paced environment with competitive compensation, comprehensive health benefits, and opportunities for career growth.

Matching Summary

The role supports Abbott's Toxicology division by ensuring the accuracy and integrity of the workplace solutions drug testing review process.

Salary

Base: $18.45 – $36.85/hour; Bonus/Equity: Not specified; Benefits: Competitive compensation, incentives, retirement plans, health care

Skills & Requirements

Must-have

  • Proficiency in spoken English and Spanish
  • High school degree required
  • Handle inbound and outbound phone inquiries
  • Ensure documentation accuracy for drug tests
  • Coordinate with MRO vendors and clinicians

Nice-to-have

  • Call center experience preferred
  • Prior drug testing knowledge preferred
  • Federal DOT regulation knowledge preferred
  • Microsoft Office proficiency preferred
  • Ability to explain collection procedures

Key Requirements

  • High school diploma required
  • Fluency in English and Spanish required
  • Equivalent education/experience combination accepted

Work Rights

Not specified

Tailored Resume

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