Product Quality Complaints Senior Associate

Bayer

Perth, Western Australia, Australia
On-site
Pharmaceutical product quality complaints
Process documentation compliance
It tool data entry
Records, verifies, prioritizes, and handles pharmaceutical products quality (technical) complaints according to process documentation including escalations and sample handling process

Job Summary

  • Records, verifies, prioritizes, and handles pharmaceutical products quality (technical) complaints according to process documentation including escalations and sample handling process.
  • Maintain interfaces and communication with internal and external call centers, manufacturing sites, country quality units, and complainants to obtain complete case information and investigate thoroughly.
  • Bayer offers the possibility of working in a hybrid model, allowing employees to work from home, from the office, or combine both work environments.

Matching Summary

Records, verifies, prioritizes, and handles pharmaceutical products quality (technical) complaints according to process documentation including escalations and sample handling process.

Skills & Requirements

Must-have

  • Pharmaceutical product quality complaints
  • Process documentation compliance
  • IT Tool data entry
  • Country specific requirements
  • International teleconference leadership
  • English language B2 level

Nice-to-have

  • Ukrainian or French language proficiency
  • Customer focus and analytical skills
  • Hybrid work model flexibility

Key Requirements

  • Medical/pharmaceutical/natural science background
  • Proven professional experience
  • Ability to use relevant IT systems (e.g., SAP)
  • Computer literacy and office suite proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter