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Workday is seeking a Senior Associate Technical Support Engineer for their Paradox Customer Support team. The ideal candidate will possess technical troubleshooting skills and a customer-centric approach, ensuring effective solutions for complex account configurations and production issues.
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Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Associate Technical Support Engineer for their Paradox Customer Support team. The ideal candidate will possess technical troubleshooting skills and a customer-centric approach, ensuring effective solutions for complex account configurations and production issues.
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Skills & Requirements
Must-have
Troubleshoot complex configurations
API and database investigation
SQL query writing
RESTful API calls with Postman/Bruno
XML, JSON, CSV validation
JIRA and Microsoft Office experience
Nice-to-have
Creative approach and eager to learn
Supportive of colleagues
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Familiarity with AI troubleshooting tools
Key Requirements
2+ years in technical support
1+ years validating XML, JSON, CSV
1+ years with JIRA, Microsoft Office, VS Code
1+ years data-driven decision-making
Bachelor’s degree in Computer Science, IT, or equivalent experience