Executive, Policy Servicing

Prudential Corporation Asia Ltd

Kuala Lumpur, Malaysia
On-site
Process incoming requests within service standard
Handle customer enquiries promptly
Work closely with other operations departments
Prudential Corporation Asia Ltd is seeking an Executive for Policy Servicing in Kuala Lumpur, Malaysia. The role focuses on managing a Policy Administration team, ensuring operational efficiency, and maintaining customer service standards

Job Summary

  • The incumbent is responsible to manage an efficient and effective Policy Administration team by meeting and exceeding management’s expectations on operational processes.
  • The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products and operational processes to ensure customer’s enquiries are resolved in accordance with agreed service levels.
  • Prudential is an equal opportunity employer and encourages diversity and inclusion.

Matching Summary

Match Score: 75

Prudential Corporation Asia Ltd is seeking an Executive for Policy Servicing in Kuala Lumpur, Malaysia. The role focuses on managing a Policy Administration team, ensuring operational efficiency, and maintaining customer service standards.

Skills & Requirements

Must-have

  • Process incoming requests within service standard
  • Handle customer enquiries promptly
  • Work closely with other operations departments
  • Proficient in Microsoft Office applications

Nice-to-have

  • Positive attitude and able to work under pressure
  • Self-motivated, love challenges and result oriented
  • Willing to work long hours, weekends and public holidays

Key Requirements

  • Recognized University Degree in any field
  • Customer focused with excellent problem-solving skills
  • Interest to work in an office based desk bound administration environment
  • Articulate and proficient in written and spoken English
  • Fresh graduates encouraged to apply

Work Rights

Not specified

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