Lead Veterinary Customer Service Representative

Gentle Care Pet Clinic

Wakefield, RI, United States
Base: $22-$25ph; bonus/equity: not specified; bene...
Exceptional client service
Manage appointment scheduling
Oversee client billing
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Manage appointment scheduling, check-ins, check-outs, client billing, and payment processing while troubleshooting conflicts.
  • AmeriVet offers tailored development programs, competitive pay, comprehensive benefits, and a supportive, collaborative environment.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

Base: $22-$25/hr; Bonus/Equity: Not specified; Benefits: Health, dental, and vision benefits, Paid time off and holiday pay

Skills & Requirements

Must-have

  • Exceptional client service
  • Manage appointment scheduling
  • Oversee client billing
  • Veterinary software systems
  • Handle escalated client concerns

Nice-to-have

  • Compassionate and patient demeanor
  • Supportive team culture
  • Professional growth opportunities

Key Requirements

  • 2+ years veterinary reception or customer service experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology
  • Multitasking abilities in high-volume environment
  • Excellent verbal and written communication skills
  • Competency with veterinary software systems
  • Ability to lead, inspire, and support a team

Work Rights

Not specified

Tailored Resume

Cover Letter