The Quality Review Manager leads the design, execution, and continuous improvement of the quality review program for insurance operations
Job Summary
The Quality Review Manager leads the design, execution, and continuous improvement of the quality review program for insurance operations.
This role ensures adherence to regulatory requirements, internal standards, and client experience objectives while driving efficiency and coaching teams to achieve high performance.
We help you be your best through professional development opportunities, interesting work and supportive leaders.
Matching Summary
The Quality Review Manager leads the design, execution, and continuous improvement of the quality review program for insurance operations.
Skills & Requirements
Must-have
Develop quality review strategy
Define quality standards and methodologies
Lead quality review teams
Drive continuous improvement initiatives
Provide executive-level reporting
Nice-to-have
Experience with UAT/QA testing
Familiarity with regulatory examinations
Experience with voice-of-the-client analytics
Key Requirements
Bachelor’s degree in Business, Insurance, Operations, Analytics, or related field
7+ years of experience in insurance operations, quality assurance, or process improvement
3+ years in people leadership
Strong knowledge of insurance lifecycle and regulatory considerations
Proficiency with quality management systems and data visualization tools