Bilingual French Merchant Solutions Client Retention Specialist

TD

Toronto, Ontario, Canada
Base: $52,700 - $74,400 cad; bonus/equity: not spe...
Bilingual french and english
Merchant services industry knowledge
Strong negotiation skills
TD is committed to providing fair and equitable compensation opportunities and growth through skill development and career progression

Job Summary

  • TD is committed to providing fair and equitable compensation opportunities and growth through skill development and career progression.
  • The role involves promoting business and customer loyalty by retaining and renegotiating contracts with franchise-able banking customers and referring them to appropriate internal partners.
  • TD offers a comprehensive Total Rewards package including base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, and career development opportunities.

Matching Summary

TD is committed to providing fair and equitable compensation opportunities and growth through skill development and career progression.

Salary

Base: $52,700 - $74,400 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts

Skills & Requirements

Must-have

  • Bilingual French and English
  • Merchant Services industry knowledge
  • Strong negotiation skills
  • Customer-centric approach
  • Knowledge of credit and pricing policies
  • Excellent phone communication techniques

Nice-to-have

  • Problem solving oriented
  • Ability to work under pressure
  • Tact, diplomacy and patience
  • Multitasking in fast-paced environment
  • Team collaboration and positive work environment

Key Requirements

  • Bilingual French and English required
  • Good working knowledge of Visa Canada procedures
  • Experience with credit and pricing policies
  • Excellent verbal and written communication skills
  • Ability to handle customer escalations
  • 10am-6pm work hours

Work Rights

Not specified

Tailored Resume

Cover Letter