This role provides day-to-day IT operational support across enterprise systems as a first point of contact for service requests
Job Summary
This role provides day-to-day IT operational support across enterprise systems as a first point of contact for service requests.
The position focuses on managing incidents, performing initial troubleshooting, and ensuring issues are resolved or escalated according to ITSM processes.
Candidates will collaborate with internal teams to maintain service continuity while supporting user access and system navigation.
Matching Summary
This role provides day-to-day IT operational support across enterprise systems as a first point of contact for service requests.
Skills & Requirements
Must-have
Experience in IT service desk or operations
Understanding of ITSM processes
Strong communication and problem-solving skills
Nice-to-have
Customer-focused mindset with attention to detail
Experience with ServiceNow ticketing tools
Ability to support documentation and testing activities
Key Requirements
Experience in IT service desk or operations role
Good understanding of Incident, Request, Change, Problem processes