It Service Manager, Technology Operations (12-month Contract)

Canadian Derivatives Clearing Corporation

Toronto, Canada
Base: $60.00ph - $70.00ph cad; bonus/equity: not s...
On-site
Itil best practices
Itsm process governance
Servicenow platform optimization
The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise

Job Summary

  • The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise.
  • Key accountabilities include process governance, performance metrics, subject matter expertise, ServiceNow optimization, strategic collaboration, and stakeholder management.
  • The role requires 5+ years of leadership experience in large-scale, mission-critical IT operations and strong technical proficiency in ITIL governance frameworks and enterprise tools.

Matching Summary

The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise.

Salary

Base: $60.00/hour - $70.00/hour CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • ITIL best practices
  • ITSM process governance
  • ServiceNow platform optimization
  • ITIL 4 standards alignment
  • SDLC understanding

Nice-to-have

  • Cloud and infrastructure knowledge
  • High Availability systems knowledge
  • MPLS, BGP, VPN familiarity
  • People management experience

Key Requirements

  • Undergraduate degree in Computer Science or related technical field
  • 5+ years leadership experience in IT operations
  • Strong understanding of ITIL governance frameworks
  • Proven experience in policy development and IT audits
  • Exceptional data analytical skills

Work Rights

Authorized to work in Canada

Tailored Resume

Cover Letter